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Emergency management is how an organization deals with an abnormal situation that requires prompt action, beyond normal procedures to limit damage to persons, property or the environment. For some organizations, handing emergencies is what they do. Fire departments, health agencies and organizations such as the Red Cross are in the business of planning for and responding to emergencies and the challenge for these organizations is handling the surge in activity. For most other organizations, emergencies are things that happen to them: fires, burst water pipes, power outages etc. that affect the health, safety or security of staff and building occupants. In these cases, emergency management relates to ensuring systems and procedures are in place.